Frequently Asked Questions
How long will it take for me to receive my package?
All Ready to Wear Wigs have a processing time that is up to 10-15 business days with 1-3 days needed for shipping. All other items have a processing time of 2-3 business days and 1-3 days needed for shipping. Processing time may be extended during holidays.
Are the wigs only available in one size?
For the most part, yes. Most of our wigs come in a size medium, measuring to a 22" head circumference. This is the average head size of most woman and fits mosts head. Because of our strict no exchange, no return policy, we advise measuring your head before making a purchase.
Can I cancel my order once it’s been placed?
You have up to 24 hrs to cancel your order once it’s been placed. After that, orders CANNOT be cancelled.
What's the difference between the Ready To Wear Collection and the Frontal and Closure Wig Collection?
Units in the Ready to Wear Collection come fully customized with bleached knots, plucking, and are fully styled. They are ideal for those who will be installing at home and are looking for something that doesn't need any additional hard work once it is on (lace will still need to be cut). Units in the frontal and closure wig collection do not come customized and will need to be styled. They are ideal for those who will be taking their units to a stylist for install or who like to style their hair themselves.
Can I get a custom wig done where I pick the length and style?
Unfortunately, no. We do not take on custom orders. Units in our Ready to Wear Collection are our only pre-styled option.
If I am local, can I pick up my order?
No. All orders must be shipped.
The wig I want is out of stock! When will it be back?
Gorjess Wigs sell out very fast! We recommend purchasing a unit as soon as you see it's available. If you do miss a restock, follow us on Instagram (@gorjesswigs) or sign up for our mailing list to stay up to date on the next restock!