Frequently Asked Questions

How long will it take for me to receive my package?

All Ready-to-Wear Wigs require up to 15 business days for processing, with an additional 1-3 days for shipping. For all other items, the processing time is 2-3 business days, plus 1-3 days for shipping. Please note that processing times may be extended during holidays and sales events.

 

Are the wigs only available in one size?

Our wigs come in a standard medium size, fitting a 22.5" head circumference, which is the average head size for most women and generally fits well. If you need a smaller or larger size, please specify in your order at checkout or contact us directly within 24 hours of placing your order.

Can I cancel my order once it’s been placed?

Yes, you have up to 24 hrs to cancel your order once it’s been placed. After that, orders cannot be cancelled.

What's the difference between the Ready To Wear Collection and the Frontal and Closure Wig Collection?

Units in the Ready to Wear Collection come fully customized. This includes bleached knots, hairline plucking, and styling. Units in the Frontal and Closure Wig Collection do not come customized and will need to be styled.

 

Can I get a custom wig done where I pick the length and style?

Unfortunately, no. We do not take on custom orders. Units in our Ready to Wear Collection are our only pre-styled option.

 

If I am local, can I pick up my order?

Unfortunately, no. All orders must be shipped.

 

The wig I want is out of stock! When will it be back?

Gorjess Wigs sell out very fast! We recommend purchasing a unit as soon as you see it's available. If you do miss a restock, follow us on Instagram (@gorjesswigs) or sign up for our mailing list to stay up to date on the next restock!